Shipping & returns

Shipping Policy

JD-Musik's shipping policy only applies to orders placed via www.jonasderksen.com. Please note that JD-Musik only takes back products that have been purchased on his own website. The respective retailer is responsible for products that have been purchased at other points of sale.

If you placed your order at one of my authorized JD-Musik dealers, please contact them for further details.

Shipping methods:

JD-Musik sends your goods exclusively with Deutsche Post (DHL). In general the delivery time within Germany is from 3-5 working days. Delivery time within Europe is up to 14 working days. International deliveries can take up to 4-6 weeks.

Orders are dispatched as bulk order on Mondays; holidays are excluded. The order will then being dispatched on the next possible day. Please note that bad weather, high shopping seasons or public holidays can delay the delivery of your order.

Shipping costs:

Domestic (Germany)

Shipping costs within Germany depend on the weight of the total order:

0 to 0,5kg = 3,90€
0,5kg to 2kg = 6,90€
2kg to 5kg = 9,90€
5kg to 10kg = 12,90€
10kg to 20kg = 19,90€
20kg to 31,5kg = 24,90€
more than 31,5kg = 39,90€

EU Region 1

Shipping within EU Region 1 includes the following countries:

Bulgaria, Denmark, Estonia, Finland, Greece, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Austria

Shipping within the EU region 1 costs depending on the weight of the total order:

0 to 0,5kg = 4,90€
0,5kg to 2kg = 15,90€
2kg to 5kg = 18,90€
5kg to 10kg = 24,90€
10kg to 20kg = 29,90€
20kg to 31,5kg = 49,90€
more than 31,5kg = 74,90€

EU Region 2

Shipping within EU Region 2 includes the following countries:

Belgium, France, Slovakia

Shipping within the EU region 2 costs depending on the weight of the total order:

0 to 0,5kg = 4,90€
0,5kg to 2kg = 15,90€
2kg to 5kg = 18,90€
5kg to 10kg = 24,90€
10kg to 20kg = 29,90€
20kg to 30kg = 49,90€
more than 30kg = 74,90€

EU Region 3

Shipping within EU Region 3 includes the following countries:

Sweden

Shipping within the EU region 3 costs depending on the weight of the total order:

0 to 0,5kg = 4,90€
0,5kg to 2kg = 15,90€
2kg to 5kg = 19,90€
5kg to 10kg = 24,90€
10kg to 20kg = 29,90€
more than 20kg = 54,90€

Switzerland

Shipping costs to Switzerland depend on the weight of the total order:

0 to 0,5kg = 4,90€
0,5kg to 2kg = 16,90€
2kg to 5kg = 27,90€
5kg to 10kg = 35,90€
10kg to 20kg = 49,90€
20kg to 31,5kg = 64,90€
more than 31,5kg = 99,90€

Norway

Shipping costs to Norway depend on the weight of the total order:

0 to 0,5kg = 5,90€
0,5kg to 2kg = 19,90€
2kg to 5kg = 32,90€
5kg to 10kg = 39,90€
10kg to 20kg = 54,90€
20kg to 31,5kg = 69,90€
more than 31,5kg = 99,90€

United Kingdom (UK)

Shipping costs to the United Kingdom (UK) depend on the weight of the total order:

0 to 0,5kg = 5,90€
0,5kg to 2kg = 16,90€
2kg to 5kg = 29,90€
5kg to 10kg = 35,90€
10kg to 20kg = 49,90€
20kg to 31,5kg = 64,90€
more than 31,5kg = 99,90€

United States of America (USA)

Shipping costs to the United States of America (USA) depend on the weight of the total order:

0 to 0,5kg = 5,90€
0,5kg to 2kg = 19,90€
2kg to 5kg = 49,90€
5kg to 10kg = 79,90€
10kg to 20kg = 144,90€
20kg to 31,5kg = 209,90€
more than 31,5kg = 289,90€

Please note that delivery to a Packstation or post office branch is not permitted.

Order change/cancellation

If you wish to cancel an order you have already placed, you have the following options:

You can make use of your right of return. You can see the steps you need to take under Returns.
You can refuse your goods on delivery. Your complete order will then be returned to the sender. As soon as your goods arrive at our warehouse, the refund will be made. Please note that this is only possible if you refuse to accept the complete order. You can then place a new order as usual at www.jonasderksen.com.

Refund Policy

If you are not satisfied with your products, you can return them within 30 days of delivery without giving any reason.
If an item has been delivered damaged or incorrectly or if parts are missing, please contact us immediately using the contact form on our website www.jonasderksen.com.
Please inform us of incorrectly delivered or damaged items as soon as possible, but no later than 14 days after receipt of the delivery, so that we can process the refund.

Which items can be returned?

Derksen Bros Entertainment GmbH will only accept returns of items purchased through our website. We will not accept products that you have purchased from another retailer.
Personalized items cannot be returned.

All returned items must be:

be in their original condition;
be in their original packaging;
be complete (incl. all parts, accessories, etc.).
Important information about your return
The return of goods is free of charge for you, provided you comply with the GTC.

Please follow the steps below for your return:

Declare your refund request by filling out the contact form
You will receive a confirmation email of your refund within 2-3 working days
Enclosed is a return label to be printed out
Bring the goods in their original packaging to the DHL Shop
After receipt of the goods, the refund will be made to your chosen means of payment

We are happy to help with any questions. Simply fill out the contact form.

Promotional and bonus gifts: All products (whether damaged or intact) must be returned in their original packaging, including all packaging materials, instructions for use and all other parts included in the scope of delivery. Free gifts, promotional gifts, bonus gifts or other purchase gifts must also be returned as a condition for a refund